Delete your Bolingo account
Bolingo app, published by Bolingo · Français
1. In the app
Open Bolingo, go to Me, then Delete my account, and confirm. The deletion is immediate.
2. Without the app
If you no longer have the app, write to brouantoineassanvo@gmail.com:
- from the email address of your Bolingo account: this is how we check the request really comes from you;
- with the subject "Delete my Bolingo account".
We delete the account within 7 days at most and confirm by email.
What is deleted
- Your account: email, name, password, profile picture, settings.
- Your couple's space: messages, voice notes, photos, memories, dates, lists, game answers, coach conversations, call history and shared locations.
- Stored files (photos and voice notes).
Your partner keeps their own account. They are told, and can start a new space.
What is kept
- No data from your account is kept in our database after the deletion.
- Server technical logs (IP address, date, requested page, without any content) are erased automatically after 14 days.
- Your Bolingo Plus purchase history stays with Apple or Google, under their own rules. Deleting your account does not cancel the subscription: cancel it in your Apple or Google account settings.
Delete only some data
Without deleting your account, you can delete a message, a memory or a photo in the app, or stop sharing your location at any time. For any other request, write to brouantoineassanvo@gmail.com.